ProductBack to Menu

What products are available on FREECULTR?

Browse through freecultr.com product categories to check out our cool, trendy and contemporary women’s wear and men’s wear collections. We keep adding new fabrics, styles and color ranges to our apparels, footwear and accessories collection to offer you the best in class quality, choice and styles.

We have put together a range of Polos, Shirts, T-Shirts, Sweat Shirts, Sweaters, Jeans, Shorts, Jeggings, Belts, and Shoes for you to choose from. Our passionate design & merchandizing team are working around the clock to keep producing innovative products for you.

Are you looking to pick that one particular color or style? Try our search bar in the top navigation tab which lets you search our entire collection. Simply enter the desired keyword(s) in the search tab and start browsing through the desired products from our collection of apparels, accessories and footwear.

Although all our products are made to fit perfectly as per the international standards, to get that perfect fit for yourself, refer to our <size guide> which will help you while selecting your size.

Account on freecultr.comBack to Menu

I want to connect and begin shopping at freecultr.com?

a) I am a new user

No Problem! Even though you are not a registered user with freecultr.com you can enjoy shopping with us. There is no need to register for browsing our website and catalog. You can select articles from the catalog and add them to your shopping bag . After the articles have been added to your shopping bag you can confirm the products, color, size and quantity and makes changes to your order before proceeding to our single step check out page. On this page you will be asked to give your personal details like Name, Address, E-mail ID and Phone No. (All this information is mandatory and required by us in order to ship your products to the shipping address specified by you).

The first time you order for your convenience for future shopping with us we will register you and sent you a temporary password. This will make your checkout much faster and give you access to some privileged promotions from time to time.You will receive an e-mail with your secure log-in credentials.You are advised to change this password to one that you can remember easily on your next visit!

After confirming the shipping and billing address of the order, you select your preferred mode of payment and you are done.

If you have any referral code and wish to redeem the same against the order, please provide the code before you proceed to finish your purchase. The amount will be subsequently adjusted in your payable amount.

Congrats! You have successfully placed your first order with freecultr.com and our supply chain team has started to process your order to make sure it reaches you in time safely.

b) Registered user

If you are already a registered user with freecultr.com, just login with your registered e-mail ID and password to enjoy shopping with us. If you don't remember your password check your regsitered email with us for an email from FREECULTR with your password.

You hold multiple advantages by having an account with freecultr.com. Some of these are:

• You can avail discounts through privileged promotions from time to time.
• Your essential contact details will be automatically filled in and you need not re-answer the basic questions to shop again on freecultr.com.
• Through our superior technology platform we will make sure we keep improving your experience with us every time you visit.

c) Login through Facebook Connect

Have a Facebook account? You are just a step away from registering on freecultr.com. Hit the ‘Login with Facebook’ tab in the header of our website and log in with your Facebook ID. You are now connected to freecultr.com through your Facebook account- enjoy shopping! Let your friends know that you shopped here by simply posting it on your wall using the FSHARE buton located right below the product image on product detail page.

How do I modify my personal details in my account?

Log in with your freecultr.com account here, or by pasting the url http://www.freecultr.com//customer/account/login/ in your browser and visit ‘My Account’ tab, you will be directed to your personal information page. Go ahead and make changes in your account.You can change your delivery and billing address and also view your orders history.

Oops!! I can’t recall my freecultr.com password!

Don't worry,first check yours emails from us to with your registered email ID or Just go to the ‘Forgot password’ link on the login window and enter your registered email id.

You will receive a new password on your email. Go ahead and shop!

How do I unsubscribe to the notifications of freecultr.com?

Emails/SMS

We hate to lose you but we are sure you have reasons to discontinue receiving communication from us and we respect that.

If you wish to discontinue any notification service of freecultr.com, visit ‘Manage Notification Page’ and opt out of the Email.

Order PlacementBack to Menu

I want to review my shopping bag.

Your shopping bag is on the top right corner of every page (except on our blog) and you can review it any time while browsing through our website or while making a purchase at freecultr.com.

Does adding item to shopping bag mean I have bought it?

Adding items to the shopping bag does not mean that you have bought it. You will have to check out in order to ensure that you order has been booked. If the stock of that particular item is low, others may have picked up there are chances that the item you have added to your shopping bag might not be available for you to buy by that the time you proceed to check out. Others may have picked up the same item and thus the article goes out of stock and may not be available for you to buy anymore.

Can I modify my order after placing it?

Yes, you can modify the order within 24 hours of making a purchase (if order has not been shipped yet) by calling our customer care number 0120-6605100 or writing to us at care@freecultr.com giving the reference number as provided to you with our order receipt.

Can I cancel my order after placing it?

Yes, you can cancel the order within 24 hours after making a purchase and before we process it for shipment. The refund will be credited back to your account if you have made a payment through your credit/debit card or net banking. If we have already shipped your product and you no longer want it, then you can return the product (refer our return policy).

How will I know if the order is placed successfully?

Once you have placed a successful order with freecultr.com, you will receive:-

• An order confirmation page
• An e-mail notification
• An SMS on your registered mobile number

If you have ordered through COD you will receive a phone call from a customer care executive at freecultr.com to confirm your order before it can be shipped.

PaymentsBack to Menu

What are the payment options available on freecultr.com?

freecultr.com offers following convenient modes of payments to shop.

• a) Net Banking:
  You can make the payment via net banking using your account with any of the following banks:  Andhra Bank, Axis Bank, Bank of Bahrain & Kuwait, Bank Of Baroda Retail, Bank Of Baroda Corporate, Bank of India, Bank Of Maharashtra, Bank of Rajasthan,  Citi Bank, City Union Bank, Corporation Bank, Deutsche Bank, Federal Bank, HDFC, ICICI, IDBI, Indian Overseas Bank, IndusInd Bank, ING Vysya Bank, Jammu and Kashmir Bank,  Karnataka Bank, Karur Vysya Bank, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank – Retail, Punjab National Bank Corporate Banking,  Royal Bank Of Scotland N.V, South Indian Bank, Standard Chartered Bank, State Bank Of India, State Bank Of Hyderabad, State Bank Of Mysore, State Bank Of Travancore, Syndicate Bank, Tamilnadu Mercantile Bank Ltd, Union Bank, United Bank Of India, Vijaya Bank, Yes Bank.
  
  
• b) Credit Card:
  We accept Master, Visa, American Express, Diners and JCB credit cards.
  
  
• c) Debit Card:
  We accept following debit cards:
  
  • (i) ATM cum Debit cards from Canara Bank, Citi Bank, State Bank of India, Punjab National Bank, Union bank Of India, Indian Overseas bank
  • (ii)Visa Debit cards from Andhra Bank, Axis Bank Limited, Bank Of Baroda, Bank Of India, Barclays Bank PLC, City Union Bank Ltd, Corporation Bank, Dena Bank, Deutsche Bank AG, Development Credit Bank Ltd, HDFC Bank Limited, IDBI Bank Ltd, ICICI Bank Ltd, Indusind Bank Limited, Karnataka Bank Limited, Oriental Bank Of Commerce, Standard Chartered Bank, Syndicate Bank, The Dhanalakshmi Bank Limited, The Federal Bank Ltd, The Karur Vysya Bank Ltd, The Lakshmi Vilas Bank Ltd, Uco Bank.
  • (iii)Mastercard Debit cards from Axis Bank, Bank Of India, Canara Bank, Central Bank Of India, Citi Bank, Corporation Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Bank, Punjab National Bank, Royal Bank Of Scotland, Standard Chartered Bank, State Bank Of India, Union Bank Of India, Yes Bank
• d) Cash on Delivery

Is it safe to use my credit/debit card on freecultr.com?

Yes, it is absolutely safe to use your credit and debit cards on freecutr.com. We understand and respect the privacy of your banking details and take adequate security measures to safeguard it.

If you use your credit/debit card or net banking to make the payment, you will save 2% on the order and your order will be processed faster. We provide the option of CCAvenue and VeriSign gateways which process all credit/debit card and net banking transactions over secure encrypted connection. 

What if I make a purchase using my debit/credit card, and the amount gets deducted but the order does not get placed successfully?

In such a case you will receive a call from our customer care executive to confirm your order details. You may also choose to get the amount refunded to you. In this case, the refund will be processed within 7days. Depending on your bank policies, it might take 14-21 days for the refund to be credited back to your account.

Gifts/Referral Codes & CreditsBack to Menu

How can I get a referral code?

freecultr.com, at its own discretion, offers referral codes with gift coupons from time to time on various occasions like festivals. You may also receive a referral code on being referred by a friend and if a friend referred by you shops with freecultr.com. If you are eligible, you will receive the referral code on your email. Referral code may be of different values and each code will be valid for only specified period of time. Freecultr.com reserves the right to distribute and/or de-activate these code

How can I avail a referral code?

You can avail discount through these codes by providing the ‘referral code’ at the time of ‘Checkout’. The code gets activated and is applied to your final billing amount before you proceed to make the final payment. You can use only one referral code on each order. Please note that the referral codes cannot be combined with any other discount or coupon codes. 

ShippingBack to Menu

How long does it take for an order to get delivered?

In case of prepaid orders we normally ship within 24 - 48 hours and it will take 2-5 working days to deliver an order to the shipping address provided by you. For COD orders the order will be shipped within 24 hours after the verification of the order.

Do you charge on shipping?

No, freecultr.com provides free shipping on all its orders above INR 1000. For orders below INR 1000, we charge a flat shipping rate of INR 60. freecultr.com reserves the right to change this policy at its discretion.

FREECULTR gives free returns on all orders.

Which mode of delivery do you use to send an order?

We normally send the order to you through our preferred logistics partners.

How would you know when to deliver my order?

Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.

An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer.  If the order is not received at second attempt then the order comes back to freecultr.com warehouse. Our customer care executive will then get in touch with you to inform the non-delivery. The order will be cancelled and your refund, if any, will be processed within 7 days.

How can I track my order?

Once your order has been dispatched, you will receive an email containing the shipment details for your order. These details along with the current status of your order, will also be available under your account on freecultr.com.

The delivery status will indicate following responses:

Under Verification: Under Process: Shipped: Cancelled: Returned:

Your order is pending verification (In case of COD orders). Your order is getting packed for delivery. Your order has been dispatched from our warehouse and is with the logictics partner for delivery. Your order has been cancelled. Your order was returned.

FeedbackBack to Menu

How can I share or view feedback on a product?

You can share or view reviews on any product you buy on freecultr.com. Once you select an article and view the product details, right below the product image, click ‘Review’, a pop up window appears asking you to share or review the feedback of the product.

How can I share any technical feedback or suggestion with the company?

freecultr.com will appreciate if you wish to share any technical feedback with us or have any suggestions to improve our service. You can write to us at care@freecultr.com

DeliveryBack to Menu

I have received a damaged parcel. Now what?

If you receive a damaged parcel, please DO NOT accept it and inform us at care@freecultr.com or on 0120-6605100. We make sure that all parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit.

freecultr.com will not be responsible for lost articles from the parcel if you accept a damaged parcel.

I have not received my order. What do I do?

If you have not received your order during the slated time period, please inform us by calling our customer care number 0120-6605100 or writing to you as at care@freecultr.com, so that we can follow up on your order and update you on the status. We are really sorry about not being able to deliver your order within the time frame committed.

I have not received part of my order. What should I do?

In case you do not receive a part of your order, don’t worry, we are here to help you all 7 days of the week. Inform us by calling our customer care number 0120-6605100 or by writing to us at care@freecultr.com with your complete order details.  

What if I am not available to receive the parcel?

Your order is shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer.  If the order is not received at second attempt then the order comes back to freecultr.com warehouse. Our customer care executive will then get in touch with you to inform the non-delivery. The order will be cancelled and your refund, if any, will be processed within 7 days.

I have received an incorrect article/order. What should I do?

If you have received a product/order you did not order, please accept the article/order and inform us about the article at care@freecultr.com. We will arrange to get the article collected from you. Used, damaged products or products with missing accessories (back support, clips, tags, buttons, laces, trims, labels, etc.) will not be accepted.

Return/ ExchangeBack to Menu

What is the return policy of freecultr.com?

If you are not completely satisfied with your purchase from freecultr.com, you can return the product to us. We offer a ‘No questions asked’ return policy valid only for 30 days from the date of purchase.

To return an order, write to our customer care at care@freecultr.com or call us at 0120-6605100.

The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, buttons, laces, etc.). Worn or damaged articles will not be accepted. Make sure you retain the original invoice as well the “proof of dispatch” issued by our logistics partner who comes to collect the packet.

Please note that returns and exchanges are not allowed for orders below INR 300.

At the time of placing the return order:-

• 1.You can ship the products back to our warehouse. In this case, please pack the products carefully (preferably in a tamperproof packing) and put one copy of invoice inside the box along with the products. Please write our complete warehouse address on the packet along with the phone number (FREE CULTURE APPARELS PVT.LTD. Plot No 241, Udyog Vihar, Phase 1, Gurgaon 122001. Customer Care No :0120-6605100). Be sure to retain one copy of our invoice and proof of dispatch (issued by your courier service provider).Shipping cost will be reimbursed in the form of voucher (max upto INR 150)
• 2. You can request freecultr.com to arrange for a pickup. In this case the shipment charges will be completely borne by us. The refund will be processed within 7 days. Typically, it takes about 2 weeks after processing, to get the refund credited in your account (depends on the bank). The refunds of ‘Cash on Delivery’ will be made through cheque in the name of the customer. The cheque will be sent to the registered address of the customer. If you do not hold a bank account, please provide your parents/guardian/friend’s bank account details along with an authorization letter so we can draw a cheque in their favour, as instructed by you.

What is the exchange policy of freecultr.com?

Sorry, we do not accept exchange orders yet, if you want change a product you bought then please book a return order by calling our customer care number 0120-6605100 or by writing to us at care@freecultr.com . Please refer our return policy for details.

What is the refund policy of freecultr.com?

The amount that you paid for the returned product will be refunded completely. In case any discount or coupon code was applied on the original order, the amount received after deduction of the discount, will be refunded. The discount amount will be proportionately distributed among the number of products in the original order. Any referral points, if used, will be returned back to your account on freecultr.com subject to the validity of points.

Please note that shipping charges, if applicable on the original order, will not be refunded.

Can I return a part of my order?

Yes you can return a part of your order anytime after receiving it. See Return policy to return part of your order.

We suggest, you receive the order and then book a return for the product you do not wish to keep.

How do I return a damaged/defective order?

Please see return/exchange policy to return or exchange a damaged or defective order.

How long will the refund processing take?

It will take 5-7 working days to process the refund after the article is received in the warehouse.

How will I receive my refund?

a) Payments made through net banking or credit/debit cards will be processed in the form a reverse entry.

b) Payments made through COD will be processed through cheque drawn on the customer’s name. In case the customer doesn’t hold a bank account, then the customer can provide their parents/Guardian/Friend’s account details along with an authorization letter so we can draw a cheque in their favour, as instructed by you. Please email order details to our customer care at care@freecultr.com to claim refund.

Pre-OrderBack to Menu

What is a pre-order?

It's a way to reserve our hottest new products before their launch date.

Why should I make a pre-order with FREECULTR?

You will be amongst the early birds to receive the delivery of the product with a guarantee not to miss out if the product sells out.

When will my pre-order be shipped?

Your pre-ordered product will be shipped within 2-3 days of product launch.

When will I be charged for my pre-order?

You will be charged when you place order for the product.
You can choose to make payment by all available payment methods at FREECULTR.
Enjoy advantage of 2% discount if you choose to make payment by prepaid method.

What do you mean by "expected" launch date?

We can't always predict the exact date of a pre-ordered product to become available but we guarantee to ship your pre-order in 4-6 weeks.

Can I cancel a pre-order?

You can cancel a pre-order at any time prior to shipping.

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